Frequently Asked Questions

Are the products brand new and genuine?

Yes, all the products we sell at Noman Traders are brand new and sourced directly from authorized companies and distributors. We guarantee the authenticity and quality of our products.

Are you an authorized dealer for the brands you are offering?

Yes, we are the authorized dealer of the brands we are offering to our customers.

How can I place an order?

To place an order, simply browse our online store and add the desired items to your cart. Proceed to the checkout page, enter your shipping and billing details, and complete the payment process. If you need any assistance, feel free to contact our customer service team.

Do you offer delivery services all over Pakistan?

Yes, we provide shipping to many cities. Please note that shipping costs and delivery times may vary depending on the destination.

Do you provide same-day delivery?

Yes, we do provide same-day delivery, which is currently only available in Karachi.

What is your warranty policy?

We offer a warranty on our products as provided by the companies. The warranty period and terms may vary depending on the specific product. Please refer to the product description or contact our customer service team for detailed information about the warranty coverage for a particular item.

Can I return or exchange a product if I change my mind?

Yes, we have a return and refund policy in place. You can refer to the policy on our website for detailed instructions on how to initiate a return or exchange. Please read the return and refund policy.

What should I do if I receive a defective or damaged item?

If you receive a defective or damaged item, please contact our customer service team immediately. We will assist you in resolving the issue and arrange for a replacement, repair, or refund, depending on the circumstances. Make sure to provide detailed information and, if possible, include photos of the damaged or defective item.

Do you have any outlets located in Pakistan?

Yes, we have a showroom in Karachi.

Do you accept bulk and company GST orders?

Yes, we are capable of making deliveries for bulk and company GST orders.

How can I contact your customer service team?

You can reach our customer service team at +92 312 2619401 or 02132779401. Our dedicated support staff is available to assist you with any questions, concerns, or inquiries you may have.